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Error luego de la suscripción

New Here ,
Apr 15, 2024 Apr 15, 2024

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1000083775.jpg

 Me suscribí y me muestra el siguiente error:

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Adobe Employee ,
May 16, 2024 May 16, 2024

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Hi @Gustavo36756167u9lr,

 

Hope you are doing well. Sorry for the trouble.

 

I checked your email address registered here on the community and cannot find an active subscription for Acrobat Premium.

 

If the application is unable to identify the subscription, you may try a few steps from below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription:Manage subscriptions — Acrobat for Android Help (https://adobe.ly/4dBK94V)

 

 

Let me know if this helps.

 

Thanks,

Souvik.

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New Here ,
May 16, 2024 May 16, 2024

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Obviously, the subscription won't be active because I didn't renew it. I couldn't use the paid version for the entire month I purchased.

I will not purchase any Adobe products again, and I will advise my close ones not to either. It took you 1 MONTH to respond!!! Terrible service!!!

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