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Error luego de la suscripción

New Here ,
Apr 15, 2024 Apr 15, 2024

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1000083775.jpg

 Me suscribí y me muestra el siguiente error:

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Adobe Employee ,
May 16, 2024 May 16, 2024

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Hi @Gustavo36756167u9lr,

 

Hope you are doing well. Sorry for the trouble.

 

I checked your email address registered here on the community and cannot find an active subscription for Acrobat Premium.

 

If the application is unable to identify the subscription, you may try a few steps from below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription:Manage subscriptions — Acrobat for Android Help (https://adobe.ly/4dBK94V)

 

 

Let me know if this helps.

 

Thanks,

Souvik.

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New Here ,
May 16, 2024 May 16, 2024

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Obviously, the subscription won't be active because I didn't renew it. I couldn't use the paid version for the entire month I purchased.

I will not purchase any Adobe products again, and I will advise my close ones not to either. It took you 1 MONTH to respond!!! Terrible service!!!

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Adobe Employee ,
May 28, 2024 May 28, 2024

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@Gustavo36756167u9lr Sorry for the delay.

 

We are still seeing the subscription active on your Samsung Portal.

 

Would you mind uninstalling the application and installing it directly from the Samsung Galaxy Store instead of the Google Play Store? This could be a reason as to why you are not able to use the premium features.

 

-Souvik

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