Error opening PDF

Report · Dec 01, 2020

Almost all pdf's downloaded from the web cannot be opened with Acrobat Reader mobile (android 11 Pixel 4), only after opening them with either Google PDF reader or the Microsoft O365 app we can open de Pdf in Acrobat Reader. Error message the file is corrupted and cannot be opened

Report · Dec 02, 2020

Same problem for me.

Report · Dec 03, 2020

Hi,

Sorry for the inconvenience caused to you .We are looking into this issue actively. Would you be interested in accepting the NDA and become a beta tester to help us get the logs from your device and fix this issue?

If you agree i will add you as beta tester and you will receive mail from Adobe Pre-release system.

Report · Dec 03, 2020

Hi Rick,

Sorry for the inconvenience caused to you .We are looking into this issue actively. Would you be interested in accepting the NDA and become a beta tester to help us get the logs from your device and fix this issue?

If you agree i will add you as beta tester and you will receive mail from Adobe Pre-release system.

Report · Dec 09, 2020

Currently I'm looking only for a solution, can you explain why I should sign a NDA when I'm a paying customer with an maintenance agreement?

Report · Dec 17, 2020

Hi @Rick Blom,

Our team is trying to fix this issue on priority. Since the issue is not reproucible in-house, logs can help us debug the issue further and provide an accurate fix. We would really appreciate your co-operation through this.

Thanks,

Team Acrobat Android

Report · Feb 03, 2021

Exact same problem here working on my Chromebook. What the heck! How can I fix this. I work remotely and currently only use this Chromebook or my Android cell phone and cannot open pdf docs on either. I NEED a FIX NOW, please

Report · Mar 01, 2021

Hi @defaultqyn3yruqt0ng : Sorry for the inconvenience caused to you. Can you please help us with the following information to help you solve this issue?

* Which version of Acrobat are you using?

* Is it happening when you're trying to open files frrom certain locations like Chrome etc or os it happening from all locations? Like Recents, File manager, Gmail etc.

* Did you recently make any change after which you'hv started facing this issue ? Or are you facing this issue since always?

* Are the files opening perfectly on any other pdf apps?

We'd really appreciate your help.