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Error opening PDF

New Here ,
Dec 01, 2020 Dec 01, 2020

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Almost all pdf's downloaded from the web cannot be opened with Acrobat Reader mobile (android 11 Pixel 4), only after opening them with either Google PDF reader or the Microsoft O365 app we can open de Pdf in Acrobat Reader. Error message the file is corrupted and cannot be opened

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Android , General troubleshooting

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New Here ,
Dec 02, 2020 Dec 02, 2020

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Same problem for me.

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Adobe Employee ,
Dec 03, 2020 Dec 03, 2020

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Hi,

Sorry for the inconvenience caused to you .We are looking into this issue actively. Would you be interested in accepting the NDA and become a beta tester to help us get the logs from your device and fix this issue? 

If you agree i will add you as beta tester and you will receive mail from Adobe Pre-release system.

 

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Adobe Employee ,
Dec 03, 2020 Dec 03, 2020

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Hi Rick,

Sorry for the inconvenience caused to you .We are looking into this issue actively. Would you be interested in accepting the NDA and become a beta tester to help us get the logs from your device and fix this issue? 

If you agree i will add you as beta tester and you will receive mail from Adobe Pre-release system.

 

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New Here ,
Dec 09, 2020 Dec 09, 2020

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Currently I'm looking only for a solution, can you explain why I should sign a NDA when I'm a paying customer with an maintenance agreement?

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Adobe Employee ,
Dec 17, 2020 Dec 17, 2020

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Hi @Rick Blom,

Our team is trying to fix this issue on priority. Since the issue is not reproucible in-house, logs can help us debug the issue further and provide an accurate fix. We would really appreciate your co-operation through this.

 

Thanks,

Team Acrobat Android

 

 

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New Here ,
Feb 03, 2021 Feb 03, 2021

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Exact same problem here working on my Chromebook.  What the heck!  How can I fix this.  I work remotely and currently only use this Chromebook or my Android cell phone and cannot open pdf docs on either.  I NEED a FIX NOW, please

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Adobe Employee ,
Mar 01, 2021 Mar 01, 2021

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LATEST

Hi @defaultqyn3yruqt0ng : Sorry for the inconvenience caused to you. Can you please help us with the following information to help you solve this issue?

* Which version of Acrobat are you using?

* Is it happening when you're trying to open files frrom certain locations like Chrome etc or os it happening from all locations? Like Recents, File manager, Gmail etc.

* Did you recently make any change after which you'hv started facing this issue ? Or are you facing this issue since always?

* Are the files opening perfectly on any other pdf apps?

 

We'd really appreciate your help.

 

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