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Error when processing files

New Here ,
Sep 29, 2021 Sep 29, 2021

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Hello I'm trying to upload my signature in Jpg format but it is impossible.

 

I received this message:  An error was encountered while processing this image.

 

The image size is 90 kB.

 

This problem is in the App version of Adobe DC.

 

Help please.

 

Kind Regards

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Oct 04, 2021 Oct 04, 2021

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Hi @Mauricio_Or_2014 ,

 

Hope you are doing well.

 

Thank you for posting your query here. Please help me with few details to understand your issue better.

  1. Make and model of your device?
  2. Application version?
  3. Do you have premium subscription? To check please refer : https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html?highlight=about 
  4. Could you share the workflow you are using?

 

We did try to replicate the behavior on our end, however, it is working fine. Make sure your application is updated. Do save your work then try to sign out and sign in back. Reboot your device.

Note: Ensure you are connected to the internet.

For more help refer to: https://www.adobe.com/devnet-docs/acrobat/android/en/signing.html#create-a-signature

 

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.

Regards

Ria

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