FALHAS VARIAS NA APP - WINDOWS PC

[scg.carvalho!]

A pedido da Adobe, como resposta a uma critica, coloco aqui oproblema que vivo há dois meses com a aplicação.

 

Há cerca de dois meses que os meus PDF's aparecem assim... começou por não permitir editar com OCR. Na altura percebi que havia um valor em atraso e efetuaei o pagamento. 

Com tudo regularizado, o problema continuou mas, com tendencia a agravar-se. 

Decidi desinstalar e voltar a instalar. Voltei a fazer login na conta e nada.

Até que chegou ao que podem ver nos prints abaixo.

É lamentavel pois, estava a pagar quase €19/mês para ter este serviço. 

NO inicio desta semana optei por atualizar o plano e estoua pagar porque, caso eu cancele, é-me cobrado uma indmização contratual. Estou a pagar €15,98/mês... e tenho este serviço. Já tentei de tudo e fica cadavez pior. 

Não tenho tempo para tirar um curso de Adobe... aliás, tal não deveria ser necessário.

Mais, só com uma critica negativa é que consegui contacto da Adobe. 

[S. S]

Hi @scg.carvalho!,

Hope you are doing well. Sorry for your experience and the delayed response.

Were the files you mentioned above captured using Adobe Scan?

Please let us know the source of the file so we can provide the correct approach when troubleshooting the issue.

-Souvik.

[scg.carvalho!]

Hi @S. S,

I've captured the files usin my PrintScreen option in my pc.

I can shure yoiu that at the momment it was impossible work with Adobe. So I gave up after trying every possible and imaginary hypothesis.
After that I reset my pc to factory settings. I have re-subscribed to try Adobe for 7 days and there are times when it stops, gets to thinking and I am forced to close the work I am doing.

This situation is very harmful to me.

If you can help me I would be grateful for it.

scg.carvalho!

[S. S]

@scg.carvalho! 

Please share the file with us for further testing. That would help us narrow down our approach to get to the resolution.

-Souvik

[Sandra28285547ro1i]

I can't send it because I cancelled the plan again. I was afraid that the same thing would happen again: it wouldn't work and I would have to pay for the plan.

You can actually help me in another way. Can you advise the best plan to work with PDF? It has to have OCR and all kinds of PDF editing. I just need Adobe for PDF, basically.

[scg.carvalho!]

I there,

it´s hapen again... can you help me, please?

[S. S]

@scg.carvalho! Thank you for sharing the screenshot.

Have you checked the location of the file? The error looks like you cannot open the file from the stored location or the creator has restricted access to the file.

Can you try creating a PDF by going to File-> New-> create from blank and then save the file and check if it opens?

Look forward to hearing from you.

-Souvik

[scg.carvalho!]

Hi,

here you have another one that I'va scanned from my HP printer.

[image: image.png]

I can't understand what this is...

Thank you
Sandra C.

[scg.carvalho!]

Hi,

is still appening...

And I'm paying for that monthly... 😞