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Feature activation

New Here ,
Feb 06, 2023 Feb 06, 2023

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I subscribed to the prenium editor yearly subscription and now when I try to edit it says I don't have access and waiting on feature activation. What do I do to fix this? I have tried to cancel and resubscribe and that doesn't work 

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Install update and subscribe , iOS

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1 ACCEPTED SOLUTION
Adobe Employee ,
Feb 07, 2023 Feb 07, 2023

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Hello @Cassie28287106p84a 

 

I hope you are doing well. I am sorry for your experience with Adobe Scan.

 

Please check logging on to the web portal and let me know if you can use the features there:

https://acrobat.adobe.com/

 

If yes, try the below steps;

1. Log out from the application;

2. Restart the device;

3. Log in back to the application using your Apple ID.

 

If this does not help, you may try restoring the purchase and check if it works. To learn more about how to do so, click here: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Let me know if this helps.

 

Thanks,

Souvik.

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Adobe Employee ,
Feb 07, 2023 Feb 07, 2023

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Hello @Cassie28287106p84a 

 

I hope you are doing well. I am sorry for your experience with Adobe Scan.

 

Please check logging on to the web portal and let me know if you can use the features there:

https://acrobat.adobe.com/

 

If yes, try the below steps;

1. Log out from the application;

2. Restart the device;

3. Log in back to the application using your Apple ID.

 

If this does not help, you may try restoring the purchase and check if it works. To learn more about how to do so, click here: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Let me know if this helps.

 

Thanks,

Souvik.

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