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File Sharing Issue using Dual WhatsApp

Adobe Employee ,
Oct 14, 2021 Oct 14, 2021

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Galaxy smartphone users have been facing an issue where they are unable to send files from Adobe Acrobat Reader Mobile via WhatsApp in the Dual Messenger mode. Moreover, users are unable to open files received via WhatsApp. This problem is present on WhatsApp version (or later).


Error: “you cannot access this file check the internet connection or reduce the name of the file.”

Note: Samsung has announced via its forum that it will fix this issue with a software update in the future.


Samsung recommends sending files by opening the Gallery or My Files app, selecting the files, and sharing them via WhatsApp’s second instance. To open files received on WhatsApp, Samsung recommends sending/forward them to your first WhatsApp account and opening them from there.


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To discover a host of other excellent features – Go straight to:  Bug Fix: OneDrive Linking is not working for Personal Account on Android New OneDrive connector: Access & work on your OneDrive files in Acrobat Reader iOS | Reimagined reading experience for PDF on mobile devices through Acrobat Reader Mobile App

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