Copy link to clipboard
Copied
I had deleted the app and reinstalled. Only files that were scanned through Adobe scan remained. All of my saved. PDFs disappeared. How can I get them back?
Copy link to clipboard
Copied
Hi @MP_Company,
Sorry for the troubled experience.
Yesterday's crash of the app is not related to the file disappearance. The crash was due to online services.
If you have uninstalled the app, it clears the Acrobat folders from the device. If the files were uploaded to the cloud drive, they will be intact.
~Tariq
Find more inspiration, events, and resources on the new Adobe Community
Explore Now