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fill & sign not working

New Here ,
Apr 06, 2021 Apr 06, 2021

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Hello all,

I have a protected form which is set to allow filling in and signing. I can open and fill and sign just fine on a pc but on my mobile device when I use Acrobat DC and I am signed in (or not) it gives me the following error. "This is a policy-protected PDF, which is not supported by the Fill & Sign tool. I have tested multiple forms and multiple phones. Same error. If I remove the password protection and leave the document wide open it works on the mobile just fine and you can fill and sign. Anyone have any suggestions? I really need to lock down these forms and send them to people to sign from their mobile device. Adobe chat suggested I try here. Thank you in advance!

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Community Expert ,
Apr 07, 2021 Apr 07, 2021

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Remove the password protection and you can use Fill & Sign.

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New Here ,
Apr 07, 2021 Apr 07, 2021

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Thank you Bernd but is there no way to make this work with the password protection on? These are sensitive documents that cannot be altered. Thanks for any assistance!

 

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Community Expert ,
Apr 07, 2021 Apr 07, 2021

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It will work in Acrobat Reader on Windows or Mac.

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