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Forgot to cancel free

New Here ,
Jul 03, 2024 Jul 03, 2024

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Dear Adobe Acrobat Support Team,

I hope this message finds you well.

I am writing to request the cancellation of my subscription before the upcoming charge on July 9th. Despite my intention to cancel the free trial before it converted into a paid subscription, I was unable to complete the process in time. As a student, I am currently unable to afford the subscription fee.

I kindly ask for your assistance in ensuring that my subscription is canceled and that I am not charged on the 9th of July. I appreciate your understanding and prompt attention to this matter.

Thank you for your support.

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Adobe Employee ,
Jul 09, 2024 Jul 09, 2024

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Hello @Siwaphiwe38407930flh8,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android: Subscription Services — Acrobat for Android Help (https://adobe.ly/3Y3h90e)

For iOS: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/3Y3h90e)

 

Hope this helps.

 

Thanks,

Souvik.

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