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Free trial restore

New Here ,
Aug 23, 2024 Aug 23, 2024

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Hello, i got the free trial and i couldn't use the application on my phone. Afterwards the first month payment was taken from my bank but i don t have the premium function for the paid period. Will the amout paid be restored or i just paid and not have acces if i cancel my subscription?

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Community Expert ,
Aug 24, 2024 Aug 24, 2024

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If you purchased from the App Store or Google Play, then you did not purchase from Adobe, and will need to contact them directly for billing issues. It sounds like you did not cancel during the trial period? Not using an app does not release you from the contract for your subscription. You have to unsubscribe.

Jane

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