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From iPhone app to laptop

New Here ,
Dec 27, 2021 Dec 27, 2021

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I've got a lot of files on my phone app stored as recent and I've added done to document cloud and I've brought a laptop and downloaded the Adobe acrobat reader DC but I only can see some old files and none off my phone that I need are transferring over to document cloud on the laptop .

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Edit and export , General troubleshooting

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Community Expert ,
Dec 27, 2021 Dec 27, 2021

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In Acrobat Reader look at the files in the Document Cloud. 

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Adobe Employee ,
Dec 29, 2021 Dec 29, 2021

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Hi @Dale22409289nwpd 

 

As you have confirmed that files are saved on the Document Cloud storage and not visible in the Adobe Acrobat Reader DC app, so there could be a possibility that you have signed in under a different email in the Reader mobile app. Kindly check the email if it is the same or not. Also, look for the files under Document Cloud. on the left-hand pane.

 

Let us know if that helps.

 

Thanks,

Harsh

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New Here ,
Dec 29, 2021 Dec 29, 2021

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Hi

I did notice that the subscription I was using was in another address and since I have logged into it and they are up but now I’m finding it difficult to edit my PDF’s .. I’m so used to editing them via my Adobe app on iPhone I thought a laptop would be easier but so far it seems more complicated.. some templates I use have yellow highlighter behind the writing and on the app I can’t get rid so I presumed a laptop would help here ..

Thanks

Dale

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Adobe Employee ,
Dec 30, 2021 Dec 30, 2021

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Hi  Dale,

 

Thanks for confirming that you found all your files. As you said that you find it difficult to edit on the laptop than on the iPhone it is because the mobile app has limited features than the desktop app. The particular workflow that you are trying to do needs the desktop app. 

Here is a help document you can refer to understand the editing in Acrobat DC: 

https://helpx.adobe.com/in/acrobat/using/edit-images-or-objects-pdf.html

 

Regards, 

Harsh

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New Here ,
Dec 30, 2021 Dec 30, 2021

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Hi

Thanks for the link I’m sure I will sort it eventually


Dale

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