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General troubleshooting

New Here ,
Feb 11, 2024 Feb 11, 2024

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When I try to read a document,  it immediately tries to print

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Adobe Employee ,
Feb 12, 2024 Feb 12, 2024

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Hi @Bryan3538900707f9,

 

Hope you are doing well. Thank you for writing in!

 

Are you reading the document using Acrobat Reader Mobile or a web browser? 

The workflow you refer to generally occurs when you use the print option to save a PDF. On doing so, the first option you see is the Print window as soon as the document loads.

 

Please share a screen recording and the sample file where you experienced the issue for a better understanding and assistance.

 

Look forward to hearing from you.

 

-Souvik

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New Here ,
Feb 12, 2024 Feb 12, 2024

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Using Acrobat for Samsung, it didn't use to do that. When I download off
internet, it now immediately goes to print. I have to click " save as pdf"
then I can read it. Thanks for your help.

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Adobe Employee ,
Feb 12, 2024 Feb 12, 2024

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Hi @Bryan3538900707f9,

 

The event you explained above is a setting done by the web developers, which is exactly how your device behaves.

 

You might want to check if Acrobat is set as the default app for reading PDFs on your device. Steps here

 

-Souvik

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