good afternoon, I canceled the trial annual subscription, but I still had money debited, I'm bored t

[Ботагоз3508291668m2]

good afternoon, I canceled the trial annual subscription, but I still had money debited, I'm bored to get my money back, you can connect me with an assistant

[S. S · Accepted solution]

Hello @Ботагоз3508291668m2,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.