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He cambiado el correo

Guest
Nov 03, 2024 Nov 03, 2024

Hola 

He cambiado mi correo y no consigo acceder mi inscripción de pago. Ya no sé qué hago.

Saludos.

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AI Assistant , iOS
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Community Expert ,
Nov 20, 2024 Nov 20, 2024
LATEST

You can't use the old e-mail (adobe id) to login to your account? If you can, you should go to https://account.adobe.com and change your primary e-mail address.

 

If that does not work for you, contact Adobe customer care. Please note that support in Spanish is restricted to specific hours.

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer
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