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He comprado Adobe premiun y no me sale suscrpcion

New Here ,
Oct 13, 2023 Oct 13, 2023

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Buenas tardes, he comprado Adobe Premiun y no puedo utilizarlo. No me sale por ningún lado la opción de utilizar premiun. Me dice que esta comprado pro no puedo utilizarlo. Gracias. Un saludo. 

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Adobe Employee ,
Nov 01, 2023 Nov 01, 2023

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Hi @Guadalupe32908503m745,

 

I hope you are doing well. I am sorry for the trouble.

 

I checked your email address registered here on the community and saw an active subscription for Acrobat Premium.

 

Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

 

If the application is unable to identify the subscription, you may try a few steps from below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for Android Help (adobe.com)

 

Let me know if these help.

 

Thanks,

Souvik.

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