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Help with cancelling subscription

New Here ,
Apr 15, 2023 Apr 15, 2023

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I cant find the manage subscription option in either the app or Google play store. I received the trial expiration notice and I want to cancel subscription. I can't find customer service info. either. Seeking help here and would appreciate it so much if anyone help me cancel the subscription

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Android , Cancel subscription

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Adobe Employee ,
Apr 16, 2023 Apr 16, 2023

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Hello @ning29422763claz,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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