Hi

[Astonishing_calmness5E60]

I wanted to know if the payment was succesfuly without my permision , how can i have back my money ??

[Amal. · Accepted solution]

Hi there

Hope you are doing well, and thanks for reaching out.

I have checked your Adobe account and see that you have subscribed to Acrobat Premium today with 7-day trial via Apple/iTunes, and we have limited access to this plan at our end. If you do not wish to continue, you may reach out to Apple /iTunes support for cancellation.

[Astonishing_calmness5E60]

My child make the the payment without my permision ,,

[freddy_3196]

pls this is my same problem how to back my money

[freddy_3196]

How my money back

[Amal.]

Hi freddy_3196

@freddy_3196

Hope you are doing well and sorry for the trouble.

I have checked your Adobe account linked with the Adobe ID you are using on this community and unable to track any active/paid plan. If you may have used a different Adobe ID/Email for the purchase, kindly let us know via private message, so we can track it further. 

Also, please check the self-help page https://helpx.adobe.com/acrobat/mobile-app-faq.html for future reference.