Hola, me he dado de baja y me han cobrado igual

[Aloha283026071tal]

Buenos días,

me había dado de baja en el período de prueba y me han cobrado igual.

Solocito una solución ya por favor.

Es una vergüenza.

[S S. · Accepted solution]

Hello @Aloha283026071tal,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest contacting the store where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.

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