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How can Adobe help bank account holder open his/her bank statement which is read only?

Explorer ,
Apr 12, 2024 Apr 12, 2024

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I need to open my bank statement but adobe pro refuses with message “Read-only PDF This tool is not available because the document is read-only.”

I tried exporting but results need too much correction. If bank provide statement in read only, and don't provide spreadsheet, how can account holder access text?

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Comment markup and annotate , Edit and export , iOS

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Adobe Employee ,
Apr 12, 2024 Apr 12, 2024

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Hi @Sunny233119449b32,

 

Hope you are doing well. Thanks for writing in!

 

Bank Statements are usually generated using LiveCycle Design, which has a different architecture to that of a normal PDF. Such PDFs, when restricted for editing or data extraction, can be difficult for the mobile version to handle.

 

In situations like these, we recommend using the desktop version of the application for a better viewing experience.

 

Hope this clarifies your question.


-Souvik

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

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Explorer ,
Apr 20, 2024 Apr 20, 2024

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I need to understand is it because of less security perception of iOS mobile device? IMHO for user who only can afford Microsoft desktop for personal financial usage it is more challenging to achieve security level of a iOS mobile device under strictest security setting. Which is reason why I kept using iOS mobile.....

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