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How do I remove a password that I never created

New Here ,
Apr 07, 2023 Apr 07, 2023

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I emailed someone PDFs and the received said it's asking for a password. I never created a password. How do I get rid of this security feature?

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Adobe Employee ,
Apr 07, 2023 Apr 07, 2023

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Hi @Ronay29296936fe1a,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Did you scan to create the PDFs you are referring to? If yes, please check if you have used the option "ID" to scan the file. That would lock the file, and you would need to manually unlock the file from your end to enable other users to access the files.

 

If not, please share the file with me over a private message ( click on my profile name-> click the blue button that says "Send a message" on the next page) for further investigation.

 

Look forward to hearing from you.

 

-Souvik

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