how to get rid of advert re acribatvpremiim?

[karen_0299]

• every time I download a pdf file and try to.open it i get an advert for acrobat premium and can't get rid of it!  nor can I open the document!!!

[Amal.]

Hi there

Hope you are doing well and thanks for reaching out.

What is the version of the OS and Acrobat app you are using? Tap on the profile icon > About Acrobat. Also try updating the app from the App Store /Play Store and reboot the device once and see if that helps.

Also share a small video recording of the steps you are taking and the issue as it occurs for more clarity and understanding.

We are here for help, just need more info.

[karen_0299]

version 25.1.0.37036
done the other things you suggest and no change!
this is a screen shot of the message i want to get rid of once and for all!

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*Karen Ellam*


*Kar**e **n.pat.ellam@gmail.com
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