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How to recover files in adobe on iphone?

New Here ,
Nov 20, 2023 Nov 20, 2023

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I accidentally deleted the Adobe app on my iPhone and lost all files saved in Adobe. How can I recover those files?

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Adobe Employee ,
Nov 28, 2023 Nov 28, 2023

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Hi Looktann337391780fve,

 

Thank you for reaching out, and sorry about the delayed response.

 

If you have deleted the application from the device, it is not possible to recover the files saved on the device. This is a designed behavior for iOS devices. We always suggest taking a backup before uninstalling the application.

However, if you have any files saved on Adobe Cloud Storage, you can find them on the Acrobat Online account.

Hope the information helps.

 

Thanks,

Meenakshi

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Adobe Employee ,
Nov 28, 2023 Nov 28, 2023

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Hi @Looktann337391780fve,

 

++ to the info shared by Meenakshi, try logging in to https://acrobat.adobe.com/link/documents/ and the files should be available there if stored on Adobe Cloud Storage.

 

Uninstalling the application does not delete the files, but removes the Acrobat section on your Files App.

[Deleting files is a manual process]

 

-Souvik

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