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I am not getting my refund back

New Here ,
Jun 14, 2023 Jun 14, 2023

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I started the free trial of adobe on 14june 2023 and paid one month subscription fee in advance and then cancelled it on the same day ..it charged me ₹ 340 .I am not getting my money back...even when i'm eligible for it ...

i cancelled subscription from Google playstore, Adobe app is still showing Premium, and whenever I try to cancel from the app it redirects me to Google playstore which is already showing cancelled. Seems like some issue is with the app itself.

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Android , Cancel subscription

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Adobe Employee ,
Jun 25, 2023 Jun 25, 2023

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Hello @Zaheen304928933xzk,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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