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I been havked need help to delete a maleware any help

New Here ,
Mar 22, 2024 Mar 22, 2024

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Hi anyone can give me any advags what to do in my case

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New Here ,
Mar 22, 2024 Mar 22, 2024

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My Network been hackedi need to reset sotfware TV Router and 4 Phones I am getting crazy with this

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Guest
Mar 25, 2024 Mar 25, 2024

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https://account.adobe.com/privacy

 

Here ya go! Had to find it for myself

Figured I'd help the rest of the public sense adobe makes it nearly impossible to find lol 

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Adobe Employee ,
Mar 25, 2024 Mar 25, 2024

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Hi @Deleted User @Humphrey A36264737vtey,

 

Hope you are doing well. Thank you for writing in!

 

Would you mind briefing us more about your question/issue related to Acrobat or other Adobe apps for a better understanding and assistance? 

 

We are unable to figure out from the post description.

 

Look forward to hearing from you.

 

-Souvik

Community & Social Consultant | Document Cloud | Adobe

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New Here ,
Jun 01, 2024 Jun 01, 2024

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I cannot get in contact with anyone from Adobe or acrobat but my identity has been stolen, all of my devices have been compromised. All my files were shared, deleted or locked me out under 2 different accounts. One through Facebook and one through an email. Something that has to do with "in tune" as every once in awhile there a blip in the hackers system that reveals what's happening and I've gathered information. This account im messaging from has not been hacked yet but everything is eventually. But it's all started with Adobe. 
I need assistance immediately. Please contact me by my email. It's ridiculous that no one will help me. This is going on for a year almost. They have used creative cloud to alter my I'd stored on Adobe. And my paystubs. Please help me. 

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Adobe Employee ,
Jun 02, 2024 Jun 02, 2024

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@Robin377719556lxn,

 

If your email has been hacked, I suggest contacting the domain through which you created your account.

The best option for a Creative Cloud or Adobe account would be resetting the password. On the reset password screen, you will see a checkbox saying, "Log out all active sessions."

Enable the checkbox; all other devices using your account will be deactivated.

 

Once the password is reset, you can enable 2 step authentication by following the steps here: Secure your Adobe account by using 2FA or two-step verification

 

Also, for Intunes, you need to reach out to your Organization's IT to set up tighter securities.


-Souvik

Community & Social Consultant | Document Cloud | Adobe

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