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I can not open acrobat attachments in aol emails please help

New Here ,
Oct 29, 2021 Oct 29, 2021

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I have uninstalled and reinstalled acrobat but still can not open attachments can anyone help I'm an old lady so not technical . Please note this was working for years but has only just stopped working.

would really appreciate any help please!!!

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Adobe Employee ,
Oct 29, 2021 Oct 29, 2021

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Hi @Linda5DD0 

 

Hope you are doing well.

As per the issue description that you are unable to open PDF attachments. Would you mind sharing a few details to understand the issue better?

1. Is there an error message while opening?

2. Is it happening with all AOL mail attachments?

3. If possible, kindly share some screenshots?

 

Looking forward to hearing back from you.

 

Thanks,

Harsh

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