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I can not restore my subscription.

New Here ,
Oct 18, 2021 Oct 18, 2021

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I just submit subscription with my Apple ID on SEP, but failed to restore. What's going on with your server?

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Install update and subscribe , iOS

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Oct 25, 2021 Oct 25, 2021

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Hi @chen5FD0 ,

 

Hope you are doing well.

 

Sorry for the delayed response. We need a bit more information from your side. Would you mind sharing your Adobe ID via Private message to check your account in order to validate your subscription status.

Note: This is a public forum, please do not share personal information here.

For sending a private message follow the below steps:

  1. Tap my name beside my profile picture.
  2. Tap send a message.
  3. Write your message and tap send.

We will be waiting for your response.

 

Regards

Ria

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