I can not restore my subscription.

[chen5FD0]

I just submit subscription with my Apple ID on SEP, but failed to restore. What's going on with your server?

[Ria Tagra]

Hi @chen5FD0 ,

Hope you are doing well.

Sorry for the delayed response. We need a bit more information from your side. Would you mind sharing your Adobe ID via Private message to check your account in order to validate your subscription status.

Note: This is a public forum, please do not share personal information here.

For sending a private message follow the below steps:

1. Tap my name beside my profile picture.
2. Tap send a message.
3. Write your message and tap send.

We will be waiting for your response.

Regards

Ria