• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

I can’t open the link I shared

New Here ,
Apr 09, 2023 Apr 09, 2023

Copy link to clipboard

Copied

I shared a pdf link to myself to another application (massager) but I couldn't open it. It says can't view this type of file (see the attachment) and I couldn't download it either.9494EEAA-EA75-497A-88E1-0DC0914C9801.png

TOPICS
Crash or freeze , Edit and export , Enterprise mobility management and SDK , iOS , View or share PDFs

Views

234

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 16, 2023 Apr 16, 2023

Copy link to clipboard

Copied

LATEST

Hi @Ogenkide,

 

Hope you are doing well. Sorry for your experience with opening PDFs on Acrobat Reader Mobile.

 

If you are sharing the file yourself, I would suggest rather logging in to the application using your credentials to open the file directly without the hassle of sharing.

 

If that is not an option, share a copy of the file to the device you need to. From the above screenshot, it looks like you shared an encrypted file, due to which you see the error message.

 

Have you tried clicking the open button on the top right to switch to the Acrobat Reader Mobile for iPad app and check if the file opens there? 

 

Look forward to hearing from you.

 

-Souvik

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines