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I can’t open the link I shared

New Here ,
Apr 09, 2023 Apr 09, 2023

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I shared a pdf link to myself to another application (massager) but I couldn't open it. It says can't view this type of file (see the attachment) and I couldn't download it either.9494EEAA-EA75-497A-88E1-0DC0914C9801.png

TOPICS
Crash or freeze , Edit and export , Enterprise mobility management and SDK , iOS , View or share PDFs

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Adobe Employee ,
Apr 16, 2023 Apr 16, 2023

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Hi @Ogenkide,

 

Hope you are doing well. Sorry for your experience with opening PDFs on Acrobat Reader Mobile.

 

If you are sharing the file yourself, I would suggest rather logging in to the application using your credentials to open the file directly without the hassle of sharing.

 

If that is not an option, share a copy of the file to the device you need to. From the above screenshot, it looks like you shared an encrypted file, due to which you see the error message.

 

Have you tried clicking the open button on the top right to switch to the Acrobat Reader Mobile for iPad app and check if the file opens there? 

 

Look forward to hearing from you.

 

-Souvik

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