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I cancelled my subscription from Apple services and still money got debited

New Here ,
Feb 05, 2023 Feb 05, 2023

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I had cancelled my premium subscription early which was also even the 7 day free trial period. It was not supposed to take my cash eitherways and still the money got debited from account. I had cancelled all the autopay from all the mediums and still the money got debited. I need a refund asap. 

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Cancel subscription , iOS

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Adobe Employee ,
Feb 08, 2023 Feb 08, 2023

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Hello @Ashi123 @KingKe smith,

 

Since Acrobat Premium is a mobile-based subscription, I suggest contacting the store where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help.

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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Community Expert ,
Feb 05, 2023 Feb 05, 2023

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Hi @Ashi123 

 

When you purchase from the App Store, then you purchase from Apple (not Adobe) and need to talk to them about billing. See these page for cancelling plus the following category about Refunds:

https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#cancel-a-subscription

Adobe does not assist with refunds from the App Store and this forum cannot help with billing.

 

Notes: do not respond to PMs, as they will be scammers. You can identify Adobe staff by the words "Adobe Employee" on their avatars.

 

Jane

 

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Adobe Employee ,
Feb 08, 2023 Feb 08, 2023

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Hello @Ashi123 @KingKe smith,

 

Since Acrobat Premium is a mobile-based subscription, I suggest contacting the store where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help.

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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