• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

I have a premium subscription but it never works

New Here ,
Jan 17, 2025 Jan 17, 2025

Copy link to clipboard

Copied

I pay for yearly premium subscription and yet it rarely works and nobody can seem to help me. Someone checked my screen name. And when I try to restore my purchase it says I'm already subscribed which I know because I pay per year. Why can't I use my tools? Why is it not registering my subscription? â€ƒI honestly feel really cheated because what's the point if I can never use it yet they take my money all the time? I have logged in and out. Deleted the app, reinstalled, used the desktop version. Still nothing. What a waste honestly and super frustrating. 

IMG_8069.png

 

IMG_8070.png

  •  IMG_8071.png
TOPICS
AI Assistant , Android , Cancel subscription , Comment markup and annotate , Crash or freeze , Create PDF , Edit and export , Enterprise mobility management and SDK , Install update and subscribe , iOS , Organize PDF pages , PDF forms , Print , Security or signature , View or share PDFs

Views

85

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 23, 2025 Jan 23, 2025

Copy link to clipboard

Copied

LATEST

Hi there

 

Hope you are doing well and thanks for reaching out.

 

This seems to be a case of email mismatch, I have checked the Adobe account linked with the Adobe ID you are using on this community and unable to track any active/paid subscription.

Please check the email ID you have used to login into App store while purchasing the application and use the same email to login to Acrobat mobile app and see if that helps.

 

 

Regards
Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines