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I have a problem

New Here ,
Mar 13, 2024 Mar 13, 2024

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I can't get into my W2 file without a password. The password I use for every is not working 

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Adobe Employee ,
Mar 25, 2024 Mar 25, 2024

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Hi @herbert36062049rvju,

 

Hope you are doing well. Thank you for writing in!

 

Do you see any error messages when trying to open such files? Would you mind sharing the screenshot of the error message with us?

 

Also, please try opening the file at https://adobe.ly/49bzYAy and let us know if the file opens there. 

If yes, please share a few more details for further investigation:

1. The app version of Acrobat you use (go to Profile-> About Acrobat);

2. A sample file where you experience the issue.

 

Look forward to hearing from you.


-Souvik

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