I have a subscription but the app still has me as a free user; I can not use all the functions as a

[Majestic_Moon4890]

I have deleted and re downloaded the app and still has an error of me being a free user when I paid for the subscription for a year.

[Amal.]

Hi there

Hope you are doing well and thanks for reaching out.

I have checked your Adobe account, and unable to track any active/paid plan. If you may have used a different Adobe ID, please log out of the app, reboot the device and re-login with the correct Adobe ID and check.

To learn more about managing subscription, you may also check the self help page https://helpx.adobe.com/acrobat/mobile-app-faq.html for future reference.