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I have a trouble of my subscription and i have already
Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile's subscriptions.
I checked your email address registered here in the community and saw an active subscription for Acrobat Premium.
Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.
If the application is unable to identify the subscription, you may try a few steps below:
1. Logout from Acrobat Reader Mobile;
2. Restart the device;
3. Log in back to the device.
If these do not work, you may try restoring the subscription. Please refer to the link to learn how to fix the subscription: Subscription Services — Acrobat for Android Help (adobe.com)
@antigonek, Have you checked if you are logged in with the correct Apple ID?
Apple masks your Email address to create a separate ID to safeguard your privacy. What happens, in turn, is making a separate entity when you purchase a subscription on the masked ID; the platform will not recognize if you are logged in with the manually typed-in ID.
Please try the below steps:
1. Log out of the application;
2. Log in back by selecting the option "Login using Apple ID"-> if prompted, select the masked ID and then check.
Hope this helps.