I have adobe acrobat premium subscription, but it is not working

[Gvidas2643008256zv]

Have Premium Subscription but it is not working, showing that I am free user. I can not do anything with program

[S. S · Accepted solution]

Hello @Gvidas2643008256zv,

I hope you are doing well. I am sorry for your experience with Adobe Acrobat Reader Mobile.

Please check logging on to the web portal and let me know if you can use the features there:

https://acrobat.adobe.com/

If yes, try the below steps;

1. Log out from the application;

2. Restart the device;

3. Log in back to the application using your Apple ID.

If this does not help, you may try restoring the purchase and check if it works. To learn more about how to do so, click here: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Let me know if this helps.

Thanks,

Souvik.