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I have been unable to get convert to pdf to work.

New Here ,
Jan 22, 2023 Jan 22, 2023

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Why does convert to pdf always return a failed to convert message?

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Android , Crash or freeze , Create PDF

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Adobe Employee ,
Jan 27, 2023 Jan 27, 2023

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Hi @Stacy24723878yk5v,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Would you mind sharing a few pieces of information for further investigation:

1. The application version of Acrobat you are using;

2. The OS [Android/iOS] and its version;

3. A screen recording of the workflow you are trying to accomplish for better understanding;

 

The issue could also be related to the location of the original file. Have you tried converting a file stored in your local storage?

 

Look forward to hearing from you.

 

-Souvik.

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