I have hardly 25 files on my adobe app but it consuming 10gb of internal phone storage.

[devendra_0624]

My Adobe application is taking 10gb of internal phone storage and I have hardly 10 to 20 files in my Adobe application. So please help me fix this issue as it's taking lot of internal storage and I am unable to manage my internal phone storage

[kglad]

what app? acrobat?

[devendra_0624]

Sir adobe scan app which available on play store check that out first 

[Nancy OShea]

Which app, device & operating system?

If the Creative Cloud desktop app is using too much CPU or energy, even when idle, you can try reinstalling it.

1. Close all Adobe product.
2. Select the profile icon in the Creative Cloud desktop ap.
3. Select Sign Out in the pop-up window.
4. Use the Creative Cloud desktop app uninstaller to uninstall the app.
5. Download the latest version of the Creative Cloud desktop app.
6. Follow the onscreen instructions to install the appp.

[devendra_0624]

I am using adobe scanner on android operating system. It takes around 9.25 gb of internal phone storage. I don't know why it's taking so much storage in spite that I have only 20 files in my scanner that too with file size being 2-8 mb per file

[kglad]

assuming this is a mobile acrobat question...

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[devendra_0624]

No sir acrobat and adobe scan app both are different applications available on play store first check them out and you will surely understand my issue 

[devendra_0624]

And i don't think you have used that application that's why you are having hard time understanding my issue and problem

[Amal.]

Hi @devendra_0624

Thank you for reaching out to us! I hope you’re doing well.

To better assist you, could you please share the version of the Adobe Scan app you’re currently using? You can check this by tapping on the profile icon, then selecting About Adobe Scan. If you’re using an outdated version, I recommend checking the Google Play Store for any available updates. Updating to the latest version can often resolve issues and improve performance.

In addition to updating, please try the following steps:

1. Restart Your Device: Sometimes, a quick reboot can help the app function more smoothly.
   
   
2. Clear Cache Files: Over time, cached files may accumulate and impact app performance. You can clear these files to free up space and ensure smooth operation.
   
   

Let me know if these steps improve the app’s functionality or if there’s anything else I can help you with!

~Amal

[devendra_0624 · Accepted solution]

I tried every single method but it didn't worked out. So what i did was reinstalled the app again. Now its taking 300mb storage