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I have paid 340 rs. For monthly subscription but still asking me to pay . please fix this issue as s

New Here ,
Dec 25, 2023 Dec 25, 2023

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I paid for monthly subscription r's. 340 but still asking to pay . please fix this issue. 

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Adobe Employee ,
Dec 28, 2023 Dec 28, 2023

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Hi @Balendra34449209ssmh,

 

I hope you are doing well. I am sorry for the trouble.

 

I checked your email address registered here in the community and cannot find an active subscription for Acrobat Premium.

 

Please let me know what error you get when trying to use Acrobat. A screenshot of the error would be great.

 

If the application is unable to identify the subscription, you may try a few steps from below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for Android Help (adobe.com)

 

Let me know if this helps.

 

Thanks,

Souvik.

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