I paid 77 euro to use Adobe premium and cannot use. Erreur 12 all the time

[Aline37640263xwfc]

I paid 77 euro to use Adobe premium and cannot use. Erreur 12 all the time.

[S. S]

Hi @Aline37640263xwfc,

Hope you are doing well. Thanks for writing in!

I checked the email address registered here on the community and cannot find any active subscription on the account.

The only ones I see are two inactive entitlements from previous years.

Have you purchased the subscription on a different account? If yes, please share the email address over a private message for further investigation.

[To send a private message, click my profile name followed by the blue "Send Message" blue button on the next page]

Look forward to hearing from you.

-Souvik