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I pay for one month and i can’t use the app is the first Time when happens like that

New Here ,
Nov 29, 2021 Nov 29, 2021

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I pay for one month and i can’t use the app is the first Time when happens like that

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Install update and subscribe

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Adobe Employee ,
Nov 30, 2021 Nov 30, 2021

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Hi Zoly,

 

Hope you are doing well.

Did you purchase/Signed up anything recently?

We did check your Adobe account through the email registered for Adobe Community. There isn't any active subscription found under it. All we can see is an Inactive Acrobat Premium subscription.

 

If you have made a purchase, please share your subscription details and purchase email with us via Private message. We'll try to locate subscription details at our end. Also, there's likely a change that you have used a different email this time.

 

Thanks,

Akanchha 

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