I pay subscription for Acrobat every month,But I can't use it.

[Moira5ECF]

 

 

[Ria Tagra]

Hi Moira5ECF,

Hope you are doing well.

Thank you for posting your query here. Please help me with few details to understand your issue better.

1. OS version?
2. Make and model of your device?

From the screenshot, it looks like you are on the wrong application. To install the right one go to Google Play Store or Apple store>Adobe Reader Mobile>Install.

https://helpx.adobe.com/acrobat/mobile-app-faq.html

Try to sign out and sign in back to your account. Do the following to restore your subscription:

1. Tap the profile icon.
2. Tap Subscriptions or Manage subscriptions
3. Tap Restore Purchases.

For more help refer to: https://helpx.adobe.com/acrobat/mobile-app-faq.html

Let us know how it works at your end. If you have any further queries please feel free to reach out to us. We would be more than happy to assist you.

Regards

Ria