I use IOS on my iPad.
My email is consistent.
I hope you are doing well. I am sorry for the trouble.
I checked your email address registered here in the community and cannot find an active subscription for Acrobat Premium.
If the application is unable to identify the subscription, you may try a few steps below:
1. Logout from Acrobat Reader Mobile;
2. Restart the device;
3. Log in back to the device.
If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)
Also, you might want to check if you are logged in using Apple ID and not Google.
Let me know if this help.
It is Apple ID v Google issues, but same email. Can we merge?
@kimwith6 Assuming two different situations here:
If you had a subscription from Google Play Store and switched to Apple, you must cancel the subscription from Play Store and re-purchase using Apple Store as the platforms work independently and cannot be merged.
Apple masks your original ID to safeguard your privacy. In such a case, you can contact Apple Support, who will assist you in merging the data between the accounts.
Hope this clarifies your question.