I subscribe to Premium, but the program won’t recognize it

[kimwith6]

Very frustrated. I have tried to restore. It tells me I have "no subscriptions to restore." But when I go to manage the first thing that pops up is my Premium Subscription good till December. Help?

[kimwith6]

I use IOS on my iPad.

[kimwith6]

My email is consistent.

[S. S]

Hi @kimwith6 

I hope you are doing well. I am sorry for the trouble.

I checked your email address registered here in the community and cannot find an active subscription for Acrobat Premium.

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Also, you might want to check if you are logged in using Apple ID and not Google.

Let me know if this help.

Thanks,

Souvik.

[kimwith6]

It is Apple ID v Google issues, but same email. Can we merge?

[S. S]

@kimwith6 Assuming two different situations here:

Situation 1

If you had a subscription from Google Play Store and switched to Apple, you must cancel the subscription from Play Store and re-purchase using Apple Store as the platforms work independently and cannot be merged.

Situation 2

Apple masks your original ID to safeguard your privacy. In such a case, you can contact Apple Support, who will assist you in merging the data between the accounts.

Hope this clarifies your question.

-Souvik