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I subscribed for a 7-day free trial but noticed that a payment was processed. The money hasn't been

New Here ,
May 19, 2024 May 19, 2024

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I subscribed for a 7-day free trial but noticed that a payment was processed. The money hasn't been withdrawn yet. Please cancel the transaction to ensure no money is taken from my account.please......

i have no money

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Comment markup and annotate , Crash or freeze , iOS

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New Here ,
May 19, 2024 May 19, 2024

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You have done the same to me. I cancelled my free trial and yet you've still taken the money. Please process the refund immediately. 

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Adobe Employee ,
May 20, 2024 May 20, 2024

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Hello @Trevor37495163drjb @규나37494346yxar,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

 

You may refer to the links below for more information.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (https://adobe.ly/3WKA5Aj)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/3WKA5Aj)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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New Here ,
May 21, 2024 May 21, 2024

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I purchased it on line through you.  I then cancelled through the correct procedure on the iPad - and yet you have still charged me. Please refund asap. 

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New Here ,
May 21, 2024 May 21, 2024

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Adobe - why are you charging everyone for your FREE trial?!  I've had to phone up and waste time finally (hopefully) getting a refund. 
if you bought in the UK, phone 02073650733 to get your money back. 

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Adobe Employee ,
May 27, 2024 May 27, 2024

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@Trevor37495163drjb,

 

If the purchase is made through our website, we can process the refund directly (if eligible) from our end.

 

We facilitate mobile subscription services upon the store's confirmation of the purchase. We do not directly manage mobile transactions.

This makes it difficult for us to process refunds as the stores have their own policies and way of handling such requests.

 

-Souvik

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