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I subscribed to the annual subscription.

New Here ,
Nov 14, 2022 Nov 14, 2022

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How do I change subscription and and get a refund on my annual .

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Cancel subscription

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Adobe Employee ,
Nov 16, 2022 Nov 16, 2022

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Hello @sam27128912d0jb 

 

I hope you're doing great, and sorry for the trouble.

 

As checked, I cannot see any active subscription linked to this email. If you've purchased the subscription through any other email address, kindly share it with me via private message.

To send a private message-

  • Click on my name. 
  • In my profile, click on the "send a message" option on the right side of the screen.

 

However, 

You may refer to the below links for more information on cancellation and refund.

For Android
Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)
Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS
Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)
Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

For Desktop applications

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Hoping to hear from you soon.

 

Regards,

Krutikka

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