I want to recover my files from my broken phone

[Kukhanya36631629blk9]

Hi. I want to recover my files from my broken phone, I have downloaded the App but my files are not there 

[S. S]

Hi @Kukhanya36631629blk9,

Hope you are doing well. Thanks for writing in!

Are you logged in using the same Adobe ID you used on the previous device? If yes, any files stored on the cloud storage should be available to view when you go to the Files Tab-> Acrobat Cloud Storage.

If the files are available on any external cloud drive, you need to go to the Files Tab-> select the drive you want to access files from-> log in using the credentials, and those files should reflect, too.

You can learn more on how to do so here: Open files — Acrobat for Android Help (https://adobe.ly/449Jy6d)

If the files are stored in your device's internal storage, they must be manually recovered, as Adobe does not keep a backup of the files stored internally.

Hope this helps.

-Souvik

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.