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I want to refund

New Here ,
Apr 16, 2023 Apr 16, 2023

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I thought it was free term use button, but it wasn't 

I didn't house anything so i want to get refund

 

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Organize PDF pages

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Community Expert ,
Apr 16, 2023 Apr 16, 2023

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@민희희29428188gze4 

 

Acrobat Reader for Mobile is free. The Premium features are what require a subscription. 

 

If you subscribed to Premium, then you did it through Apple or Android, not through Adobe. You will need to contact either Apple or Google Play where you purchased.

For Android (Google Play)
To cancel:
https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#cancel 
To request a refund:
https://support.google.com/googleplay/workflow/9813244?hl=en 


For iOS
To cancel:
https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#cancel 
To request a refund:
https://support.apple.com/en-us/HT204084 

 

Jane

 

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Adobe Employee ,
Apr 16, 2023 Apr 16, 2023

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Hi @민희희29428188gze4,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

As Jane suggested, please check for a refund from your respective store. 

 

If you need further assistance, please feel free to reply, and we will be happy to assist you.

 

-Souvik

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