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I was asked to put this here because someone doesn't want to give me my money back

New Here ,
Feb 21, 2023 Feb 21, 2023

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Screenshot_20230221_092822_Gmail.jpg

Ten dollars wasted. I have a brand new Samsung Galaxy A23, if there is something wrong, it's your program. I don't care if you fix it, I want my money back. I paid for a service and it did not help me. I was creative enough to try several ways to use the program to solve my problem and none of them worked. I want my money back plain and simple. I'm pissed.

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1 ACCEPTED SOLUTION
Adobe Employee ,
Feb 23, 2023 Feb 23, 2023

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Hi @Jaide28517596mxz4,

 

Sorry to hear about your experience.

 

Would you mind using the pen or free-form tool to draw over the text you want to hide? This can be helpful when you have a scanned file, and the application reads the entire page as one.

 

You can refer to the article for more: Work with PDFs — Acrobat for Android Help (adobe.com)

 

In case you do not change your mind, you can go ahead with the cancellation as per the steps provided here: Want to cancel your subscription?

 

Hope this helps.

 

-Souvik.

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

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Adobe Employee ,
Feb 23, 2023 Feb 23, 2023

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Hi @Jaide28517596mxz4,

 

Sorry to hear about your experience.

 

Would you mind using the pen or free-form tool to draw over the text you want to hide? This can be helpful when you have a scanned file, and the application reads the entire page as one.

 

You can refer to the article for more: Work with PDFs — Acrobat for Android Help (adobe.com)

 

In case you do not change your mind, you can go ahead with the cancellation as per the steps provided here: Want to cancel your subscription?

 

Hope this helps.

 

-Souvik.

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

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New Here ,
Feb 23, 2023 Feb 23, 2023

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I already cancelled the subscription

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