I was debited but I cannot edit any pdf. Please help.
I hope you are doing well. I am sorry for the trouble.
I checked your email address registered here in the community and cannot find any active subscription for Acrobat Premium.
Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.
If the application is unable to identify the subscription, you may try a few steps below:
1. Logout from Acrobat Reader Mobile;
2. Restart the device;
3. Log in back to the device.
If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Subscription Services — Acrobat for Android Help (adobe.com)
Let me know if this help.
Error is Could not find any purchases to restore.
Still I cannot use the edit option.
Adobe, no update yet?
@Michael28226988dny6 Would you mind sharing your subscription details for us to investigate further?
If you have purchased the subscription from the Google Play store, please go to:
Click on Acrobat Reader Mobile and share the screenshot of the details you see there.
If purchased from the Galaxy Store, please go to:
Step 1. Log in to Galaxy Store and tap the “Menu” icon from the main screen.
Step 2. Tap “Subscriptions” in the Galaxy Store menu.
Step 3. Select an app.
Once selected, share the details of the screen you see as a screenshot.
Look forward to hearing from you.
Still no update from your end?
Sorry for the delay.
Our team is still trying to get to the end of it. Would you mind getting on a call with us so we can get to know a few more details that might be helpful for us?
If yes, please let me know if the registered email address on the community is the preferred address for communication, and I will share further details directly over Email.
Yes you may email at [PII removed by moderator] Sent from my Galaxy
Already sent the screenshot but no replies on my gmail account.
Thank you for the details, and sorry for the delayed response.
To confirm, have you downloaded the application from Google Play Store or Samsung Galaxy Store?
Please try uninstalling the application and installing a fresh build from Samsung's Galaxy Store and let me know if you are able to use the subscription features or not.
I already tried to uninstall today and re-install.
Can you provide other way so that I can use my subscription? Like give me a free usage for 1 year?
Not helping using this approach.
Please see screenshot of subscriptions thru Galaxy Store.
Thank you for sharing the screenshot.
Can you try to remove Acrobat Reader Mobile from your device once and reinstall it through the Samsung Galaxy Store instead of the Google Play Store?
This should work for you.
I followed your instructions but still I cannot edit. I'm using a tablet and no subscription to restore. But if I will click the yearly purchase there will be an error that I already purchased.
Still having this error:
Here's the receipt from Galaxy Store. Please do something, I still cannot edit any file.
Would you mind getting on a call with us to understand the issue better?
If yes, please share the preferred time, time zone, and email address with me over private messages so that I can share the meeting link.
[Moderator: Personal Information Removed] Philippines Time 9am to 5pm.
Sent from my Galaxy
Since I cannot use the subscription from Galaxy Store, I tried to used free trial using Google Play and was able to use the edit feature. Now, I cancelled the subscription from Google Play to check if I will be able to use the Galaxy Store subscription. You have to contact Galaxy Store Management to file a complaint that their store is not doing good on your customers.