Ich kann nicht App benutzen

[Milica27900003t44t]

 

Hallo 

Ich habe Acrobat premium abo,aber Ich kann es leider nicht benutzt.

[kglad]

contact the store where you made your purchase.

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<moved from using the community>

[S. S · Accepted solution]

Hello @Milica27900003t44t,

I hope you are doing well. I am sorry for your experience with Adobe Reader Mobile subscriptions.

Please check logging on to the web portal and let me know if you can use the features there:

https://acrobat.adobe.com/

If yes, try the below steps;

1. Log out from the application;

2. Restart the device;

3. Log in back to the application using your Apple ID.

If this does not help, you may try restoring the purchase and check if it works. To learn more about how to do so, click here: Manage subscriptions — Acrobat for iOS Help.

Let me know if this helps.

Thanks,

Souvik.