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Im taking it from a mad soon to be ex

New Here ,
Aug 09, 2024 Aug 09, 2024

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I'm not very computer savvy. But I do know that I'm going through a nasty divorce. And with this head injury, I'm not able to figure out how to stop my soon to be ex-wife from stealing documents from my drive and exporting them to a private server, she charged this Platform on my account and has been using it and I can't figure out how to find proof or to try and stop her or figure out a way to try and stop her from continuing to do what shes doing as of right now im being watched on my phone and i need help i have all the documents from apple and meta and yahoo was the worst without a case number but i got those now too. How do i catch an online criminal that works for the state of washington department of corrections ethics division and prove that shes just trying to screw me over because i found out about her adult film side projects 

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Adobe Employee ,
Aug 12, 2024 Aug 12, 2024

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Hi @ Fiona Flab utube scab

 

I hope you're doing well and sorry for any inconvenience you're experiencing.

 

I took a look at the Adobe account associated with the Adobe ID you're using here in the community and noticed that you have two active plans: Acrobat Premium and AI Assistant for Acrobat. If you're considering canceling these services, I wanted to share a helpful article that guides you through the process: Want to cancel your subscription? Check if you are eligible for a refund (iOS). It also explains how to check if you're eligible for a refund.

 

If this isn't what you were referring to or if there's anything else you'd like assistance with, please don't hesitate to let us know. We're here to help.

 

~Amal

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New Here ,
Aug 12, 2024 Aug 12, 2024

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Thank you for your email I will look into this and get back to you.

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Adobe Employee ,
Aug 14, 2024 Aug 14, 2024

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Hi there

 

Please keep us updated on how things progress. We’d appreciate hearing about any developments or feedback you have. Let us know if there’s anything we can assist with along the way.

 

~Amal

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New Here ,
Aug 14, 2024 Aug 14, 2024

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I was told to change my password given the issues I know from this
continuous process of over 3 months of pleading for answers or help from
anyone who will listen to me that changing my password hasn’t helped so far
I used to use my passwords so little that I could remember every single
account password even with my head injury within the last four months I
have changed my password over 100 times. And to no avail, it always gets
broken into and documents are Always Missing. I think I got transferred to
a lead at one point but they just blew me off. Your company as well as
Microsoft and many others have very difficult forms to navigate to even
lodge a complaint or ask for help and when we do get someone who could
actually do something they say change your password follow the online
tutorial duh. This is why a lot of people leave certain platforms after a
while and go to a new one in hopes that if they ever do run into a customer
service issue, they’re not made to feel stupid and if the monitor is
actually plugged in. Do you want real feedback make it easier for people
to navigate the protocol for customer service help as well as maybe
actually look into the problem instead of saying some verbiage that was
thrown on a piece of paper that they learned in orentation . I know there
is a bigger issue than just my ex and I hope I’m wrong and I don’t want to
feel special but I’m being targeted very specifically by someone who knows
a whole lot more than most people I know. So again please help me thank you
you can call me text me email me or I could got down there to help too.
Whatever it takes

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Adobe Employee ,
Aug 15, 2024 Aug 15, 2024

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Hi there,

 

Hope you are doing well. It sounds like you are experiencing a frustrating and ongoing issue with your accounts being compromised, If you haven't already, consider the following steps to better secure your accounts and get more effective support:

 

1. Two-Factor Authentication (2FA): Ensure that 2FA is enabled on all your accounts. This adds an extra layer of security beyond just a password. To learn more please check the help page ( https://adobe.ly/4fI16vp )

 

2. Password Manager: Use a password manager to create and store complex, unique passwords for each account. This way, you won't need to remember them all manually.

 

3. Security Software: Install reputable security software on your devices to detect and prevent any malware or unauthorized access.

 

Hope this information will help

 

~Amal

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Community Expert ,
Aug 15, 2024 Aug 15, 2024

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LATEST
quote

I can't figure out how to find proof or to try and stop her or figure out a way to try and stop her from continuing to do what shes doing as of right now im being watched on my phone and i need help ... How do i catch an online criminal that works for the state of washington department of corrections ethics division and prove that shes just trying to screw me over because i found out about her adult film side projects 


By @Fiona Flab utube scab

 

 

We are asked not to assist with legal issues. You'll need to contact your lawyer and/or the police.

 

Jane

 

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